COSTS & DESTINATIONS
Currently, we only provide FREE shipping to the lower 48 states in the US(Except Hawaii, Alaska and Puerto Rico). And we DO NOT ship to PO BOXES or APO.
SHIPPING TIME
In-stock orders typically ship the next business day, unless otherwise noted on the product page.
For in-stock orders, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has shipped. If the carrier is USPS, it may take around 3-7 business days for your shipment to be scanned and delivered by USPS. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by the shipping company are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
SHIPPING CHANGES & Order Cancellation
Before shipping
Order Cancellation: If you cancel orders that haven't entered the shipping process yet, cancellation is free of charge.
Change of Address: Surcharge may occur and it is up to the shipping company policy. .
ReAfter shipping placements and exchanges: Surcharge may occur.
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the cost will be charged as a cancellation fee.
Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the product cost will be charged as a reshipping fee.
Replacements and exchanges: If you successfully exchange the item, $20 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the product cost will be charged as a reshipping fee.
ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on ddgbeauty.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to support ddgbeautyusa@gamil.com. We will get back to you in 48 hours.
If you haven't received the product, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.